If the odor of escaping gas is strong inside or outside your home, if the flow of gas from broken or disconnected gas lines can be heard, or if you see a broken line, follow these steps:
Please note: Billing information is available Monday-Friday, 7 a.m. to 7 p.m, at 1-800-548-3679.
More Information about Gas Leaks
Natural Gas is a colorless and, in its natural state, odorless gas. In order to better detect leaks, we add an odorant called mercaptan. This odorant, though it smells bad (some compare it to a rotten egg, or skunk smell), allows easier detection of a leak without specialized equipment. There are other clues, besides the smell, that may indicate a gas leak:
If you are not familiar with the smell of natural gas, call our Customer Service center at 377-6840 in the Treasure Valley, or 1-800-548-3679 outside of the Treasure Valley, or email firstname.lastname@example.org and we will be happy to send you a sample of the mercaptan smell on a scratch-and-sniff card.