24-hour emergency contact number: 1-800-548-3679

If the odor of escaping gas is strong inside or outside your home, if the flow of gas from broken or disconnected gas lines can be heard, or if you see a broken line, follow these steps:

  • Evacuate everyone.
  • Don't operate any electrical switches. Sparking could ignite the gas.
  • Don't light matches.
  • Turn off the gas valve located at the gas meter with a wrench or other suitable tool.
  • If the leaking gas ignites, don't try to put out the flames.
  • Call the fire department at 911.
  • From a phone outside your home and away from the gas leak, call us at the following toll-free emergency number. Don't use the phone in your house! Even tiny sparks can ignite gas vapors

Please note: Billing information is available Monday-Friday, 7 a.m. to 7 p.m, at 1-800-548-3679.

More Information about Gas Leaks

Natural Gas is a colorless and, in its natural state, odorless gas.  In order to better detect leaks, we add an odorant called mercaptan.  This odorant, though it smells bad (some compare it to a rotten egg, or skunk smell), allows easier detection of a leak without specialized equipment.  There are other clues, besides the smell, that may indicate a gas leak:

      • An unexplained blowing or whistling sound
      • A patch of dry ground in an otherwise damp or wet area
      • A patch of discolored soil or dead vegetation
      • Dry (or moist) dirt being blown into the air
      • Bubbles on or around a gas meter, or coming from moist ground or a mud puddle
      • A sign of fire "floating" on the ground or around a pipe
If you are not familiar with the smell of natural gas, call our Customer Service center at 377-6840 in the Treasure Valley, or 1-800-548-3679 outside of the Treasure Valley, or email customerservice@intgas.com and we will be happy to send you a sample of the mercaptan smell on a scratch-and-sniff card.
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